Homewood Suites and Home2 Suites have an award-winning service culture, and we wanted to pinpoint how our brands can help bring a smile to our guests and make their trip a better experience. Credit: Homewood Suites by Hilton.

MCLEAN, Va. - With the holidays arriving, a new survey reveals what's turning travelers into a "Scrooge" and their stress-relieving response to make the season merry. Conducted by Wakefield Research* on behalf of Homewood Suites by Hilton and Home2 Suites by Hilton, Hilton Worldwide's (NYSE: HLT) award-winning all-suite, extended-stay hotel brands, the study reports 44 percent of respondents lost their tempers and one-third have yelled at a stranger during past trips, and nearly one-quarter cancelled travel all together to avoid stress.

"Homewood Suites and Home2 Suites by Hilton understand weather delays and increased travel volume during the holidays are inescapable, which means it's our responsibility to provide an experience that puts travelers at ease," said Bill Duncan, global head, Homewood Suites and Home2 Suites by Hilton. "Knowing flight delays, poor service and fellow travelers are what makes people most likely to lose their tempers, our hotel teams' focus on being empathetic and listening to how we can improve guests' stay."

While travelers didn't shy away from admitting what made them cranky - 62 percent said other travelers are their top source of agitation - survey results also revealed the impact of disappointing situations, what lengths they would go to ensure a pleasant trip and how travelers' best coped with stress.

  • 61 percent said bad service is worse than cutting a vacation a day short
  • 73 percent of travelers are willing to cook every holiday meal if it meant travel would go smoothly
  • 61 percent of respondents listened to music to relive stress

Additionally, while the holiday season is all about spending time with family, survey respondents demonstrated that sometimes a break for a little R&R can be a good thing. For instance, 62 percent of respondents noted they prefer staying in a hotel than with family, and 46 percent purposefully spent time somewhere else instead of meeting relatives sooner. Reflected by the survey results, hotels such as Homewood Suites and Home2 Suites by Hilton are ideal for families as they provide the top-rated amenities to make travelers feel most comfortable: reliable Wi-Fi, free breakfast and spacious rooms.

Duncan added, "Homewood Suites and Home2 Suites have an award-winning service culture, and we wanted to pinpoint how our brands can help bring a smile to our guests and make their trip a better experience. Travelers should be on the lookout for stress-relieving surprises from Homewood Suites and Home2 Suites this holiday season."

Download the corresponding infographic at news.homewoodsuites.com or news.home2suites.com. Learn more about Homewood Suites by Hilton at www.homewoodsuites.com and Home2 Suites by Hilton at www.home2suites.com.

* Wakefield Research surveyed 1,000 U.S. adults who have traveled by plane at least once in the past year. The survey was conducted between September 17 and September 24, 2015, using an email invitation and online survey, with an overall margin of error of three percent.

Contacts:
Jennifer Hughes
Director, Brand Public Relations, Hilton
+1 901 374 6518
jennifer.hughes@hilton.com

Shawn Warmstein
For Hilton Worldwide
+1 305 444 3383
shawn.warmstein@rbbpr.com

About Homewood Suites by Hilton
Homewood Suites by Hilton, Hilton’s upscale, all-suite, extended-stay hotel brand with more than 450 locations in the United States, Mexico and Canada, is an award-winning leader. The first choice for guests seeking comfortable accommodations when traveling for an extended or quick overnight stay, Homewood Suites offers inviting, generous suites, featuring separate living and sleeping areas, and fully-equipped kitchens with full-size refrigerators. Additional value-driven essentials include: complimentary internet, a daily full hot breakfast, and complimentary evening social every Monday - Thursday. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi, and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors app. Homewood Suites is focused on guest satisfaction and stands behind each stay with its 100% Suite Assurance® guarantee. For more information on the extended-stay advantage, visit www.homewoodsuites.com or news.homewoodsuites.com.

About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,300 properties with more than 856,000 rooms, in 105 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else, and free standard Wi-Fi. Visit newsroom.hilton.com for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.